Your loved one has moved to Aegis Living. Now that they are settled, you may have questions about different aspects of the community. We are here to help. You already know the Marketing Director and though you won’t see them as often, they will always be available if you need direction on who to speak to. Let us introduce you to a few key individuals who can answer your questions and assist you.
Let’s start at the top, overseeing all day-to-day community operations, staff, and family relationships is our general manager. This dynamic position in the community supervises our staff and recruits the team that keeps our residents happy. They ensure that everything in the community runs smoothly, including the kitchen, maintenance, activities, care, and more. Your customer satisfaction is of the utmost importance to our general manager.
If you have questions for the General Manager, they are happy to set up a one-on-one appointment and review any of your concerns.
To make our business side of the community run efficiently, our Business Office Manager (BOM) works closely with the General Manager on the behind the scenes paperwork, vendor management, resident files, and administrative tasks. Our BOM handles all of our invoicing to families and manages payments.
If you have questions concerning your monthly invoice or payment, the Business Office Manager can assist you.
Every community has a concierge who works at the front desk. Your concierge is there to help answer questions for both the residents and family members. If you have any questions or need any services contact the concierge. They are happy to help you or can direct you to the correct person to assist you.
If you are looking for a service for your parent, the concierge will be able to assist you with scheduling:
Each resident’s medical care is overseen by our Health Services Director (HSD) in every community. The HSD will first assess the needs of your parent and their current health concerns to create a comprehensive care plan. The HSD will manage the health of your parent, note any changes in their health, schedule and complete follow up assessments, and update their care plan as needed. Our HSDs are registered nurses so they can communicate medical concerns or changes with a resident’s physician.
Residents can certainly use their current physician if they choose. Aegis Living has also partnered with visiting medical providers who make regularly scheduled visits within the community, so residents can be seen in the comfort of their own apartment. Our HSDs work directly with our visiting medical providers to update them on your parent’s health and assist in communicating those updates to you. Most of our communities also have working relationships with local physicians and medical centers that they can recommend. And we provide transportation for our residents to get a ride to their doctor’s appointment.
Contact the community HSD:
As a partner to the Health Services Director, our Care Director manages all aspects of our care staff. The Care Director is in charge of recruiting, hiring, and retaining the best staff, so your parent has consistency in the care they receive. They work hand-in-hand with the HSD to make sure your parent gets the best quality care and attention. Our Care Director ensures our residents’ needs are being met every day.
Contact the Care Director:
Your parent’s calendar will be filled with fun, enriching activities, unexpected programs, music, entertainment, local excursions, and more every day. But each community is as unique as the people who live there. Our Life Enrichment Directors create a rotating daily calendar of activities based on the hobbies, pursuits, and interests of the residents in each community. Our Life Enrichment Directors take great care in understanding the makeup of personalities in their community and catering activities, programs, and excursions to meet those interests.
We have an exciting program that tracks the participation of our residents in our activities. Families can clearly see how much mom or dad is active in our Life Enrichment programs. We can also monitor if their behaviors change or participation increases or declines. This can help not only gauge their happiness, but also their health and energy level. The Life Enrichment Directors will directly email family members with reports, photos, and updates of their loved one’s participation.
Contact our Life Enrichment Director:
The Maintenance Director is responsible for the maintenance and repair in your community. The maintenance team keeps the community looking nice and safe, prepares apartments for new residents, and fixes any issues that may occur in your loved ones home. You can contact the Maintenance Director or ask the concierge for any repairs needed.
The comfort and health of your parent or family member are vital to us. We want to help direct you to the right person to answer any of your questions. But of course, our entire staff is very friendly and willing to help any way that they can. Don’t be afraid to ask.
Respite Stays & Day Stays give family caregivers a real break—hours, days, or a few weeks—while your loved one enjoys a safe, enriching short‑term home at Aegis Living. Guests settle into a beautifully furnished private apartment and have 24/7 care staff and onsite nurses, medication management, and discreet safety technology (motion sensors, medical‑alert pendants, visitor check‑in) for peace of mind. Each day feels purposeful with chef‑prepared, all‑day dining and 200+ monthly activities—from book clubs and fitness classes to movie nights—plus full use of the community. We coordinate with your loved one’s physicians to mirror their routines and care, so the stay feels familiar. It’s also a smart trial run for senior living: meet neighbors, test services, and see what supported independence looks like—without a long‑term commitment. Choose a Respite Stay when you’re traveling or need time to recharge, when your loved one would benefit from structure, social connection, and great meals, or when you both want peace of mind while keeping options open.
Hospice & End‑of‑Life Care at Aegis Living is comfort‑first support for the final stage of life, delivered in your loved one’s private apartment by our 24/7 care team in coordination with a trusted local hospice provider you choose (or we can recommend). Together, we create a coordinated care plan that manages pain and other symptoms, oversees medications, and provides calm, dignified help with daily needs, while offering compassionate emotional support for both resident and family. Discreet safety measures and a reliable medical‑alert system bring help quickly; chef‑prepared, in‑apartment meals adapt to changing appetites. Families are guided through decisions and moments of closure so they can focus on being present in a peaceful, home‑like setting. If your loved one already lives at Aegis, they can remain in the comfort of their home, avoiding disruptive moves. Choose this level of care when curative treatment is no longer the goal and you want expert symptom control, hands‑on daily support, and a setting that protects dignity and prioritizes comfort, meaning, and time together.
Memory Care is specialized, secure support for people living with Alzheimer’s or other dementias who benefit from a calm, structured environment and round‑the‑clock expertise. At Aegis Living, that care happens in Life’s Neighborhood—an intimate, thoughtfully designed setting where 24/7 dementia‑trained caregivers and a nursing team on site seven days a week deliver personalized help with daily living, medication management, and mobility (including Hoyer lifts and two‑person transfers), while gently redirecting agitation and confusion. Days are purpose‑filled with science‑based cognitive programming, certified music therapy, and social activities; chef‑prepared meals are easy to enjoy and dining spaces and cues are designed for memory support. Discreet safety features like secured entrances, emergency pendants with fall detection, and optional motion sensors, prevent wandering and bring peace of mind, and visiting physicians and wellness professionals reduce trips off‑site. Families receive education and ongoing support. If your loved one is unsafe alone, missing medications, wandering, needs frequent cueing or hands‑on help with bathing or dressing, or thrives with a predictable routine, Memory Care offers the right level of care. For milder needs, our transitional Assisted Living can be a first step; for advancing symptoms, secured Memory Care provides the specialized, heartfelt support to help them feel calm, connected, and at home.