For resident families who have questions or need more information, please contact the General Manager at your community.
For Media inquiries, please contact Nandi Butcher at firstname.lastname@example.org or 336-880-5012
Please submit other questions or inquiries to email@example.com and we will get back to you as soon as possible.
March 31, 2020 | 8:36 am
March 31st Update
Aegis Living remains on voluntary community-wide isolation across all of our communities to help protect both our residents and staff.
Spirits remain high as we continue to create a diversity of options for residents to be entertained and engaged each day – from our outdoor movement program to new episodes of Aegis Live and video connections with families and friends.
Aegis Living Marymoor continues its healing while remaining on full isolation to protect the residents and staff. Several residents have returned from the hospital and the seven residents that are now deemed fully recovered from coronavirus continue their health improvements at the community. Over the weekend, a staff member received a positive test result. They were last in the community on March 22nd and will not return to the community until fully cleared. They are in our thoughts as they recover at home.
Aegis Living Madison is continuing to follow extra precautions put in place a week ago following the positive diagnosis of a staff member, including twice daily screening of all residents and increased staff screening and use of PPE, in particular masks. We received confirmation today that a staff member that went home feeling ill on March 17th, tested positive for coronavirus. They are recovering at home and doing well. Sadly, we lost a beloved resident who had been on hospice services for some time. The Department of Health performed a test for coronavirus on the resident after their passing and it was confirmed positive; they have not formally determined the impact of the virus in their passing. The community mourns the loss of the resident and their thoughts and prayers go out to their family.
March 27, 2020 | 5:30 pm
March 27th Update
We continue to maintain our communities on a voluntary in-apartment isolation, aligning to the stay-at-home orders and recommendations from the state and federal governments.
To continue to engage our residents during this challenging time, our Life Enrichment team is continuously innovating: from the digital programming additions with new episodes of Aegis Live, to new art instruction classes and supplies headed to each community, to future memoir writing programs in development. We have also added hallway entertainment programs that allow residents to stay safe in their apartments but give them a sense of being together – enjoying music, games and other activities with doors open.
Aegis Living Marymoor was able to welcome back several residents from the hospital and they are doing well. We now have seven residents, previously diagnosed with COVID-19 fully recovered, based on updated guidance from the CDC, and approval from our medical advisors at University of Washington Infectious Diseases. The community remains in full quarantine and we continue to maintain strict infection control and protection protocols. While the team remains vigilant, the community received some delayed results from tests taken in prior weeks. Specifically, two residents were sent out to the hospital last week and we received confirmation of a positive test result for both. They will remain in the hospital as they recover, and they and their families are in our thoughts. We also had a staff member that has not been in the community since March 8th, share that they had a confirmed positive test result. The staff member is recovering at home and will not return to work until fully cleared.
Our Granada Hills community was undergoing extra precautions after an exposure from their Medical Director that tested positive for COVID-19. Today, they passed the 14-day period since the doctor last visited the community. Thankfully, there have been no confirmed cases among any of our residents or staff during this time. The community remains vigilant with sanitation and protection practices but will not be on extra precautionary measures starting today.
While our efforts are ongoing to keep all residents and staff safe, a staff member in Aegis Living Issaquah has tested positive for coronavirus. After learning that this staff member’s mother tested positive, we took the precautionary measure of asking the team member to remain home on a 14-day quarantine. They have not been in the community since March 15th. All Issaquah residents will be evaluated twice a day for temperature and oxygen saturation, and we are asking all staff to wear appropriate personal protective equipment as an additional precaution. We will continue to evaluate each staff member prior to their shifts. At this time, there are no other confirmed cases at the community.
In accordance with the Governors’ directives in Washington and California, we have stopped construction of all Aegis Living communities in development.
March 25, 2020 | 9:26 pm
March 25th Update
During these uncertain times, our focus remains on caring for the health of our residents: body, mind, and spirit.
To that end, we will be extending community-wide isolation at all Aegis Living communities, in line with the shelter-in-place guidelines issued in both Washington and California.
We know how important fresh air and movement is for everyone’s health. We are creating a safe way to get residents outdoors at least every other day; every resident will be accompanied by a team member to ensure proper safety precautions and sanitation practices.
Our Life Enrichment team continues to find new and creative ways to bring fun to each day. The team at Aegis Living Mercer Island worked with residents to create a lighthearted music video titled, Oh Corona. We hope this brings a smile to your face like it did for us.
We can successfully focus on keeping our residents healthy and happy because of the dedicated staff that continue to come to work each day, despite the realities around them. They are our heroes and we have been working hard to take care of them as they take care of others. From free meals for staff and their families to childcare support, we are exploring every option to be there for them during this time.
Aegis Living Marymoor welcomed another resident back from the hospital – we are so happy to have them return home. We were also pleased to report that six residents previously diagnosed with COVID-19 have fully recovered. They will remain in quarantine with all residents at Aegis Living Marymoor.
After a staff member tested positive at Aegis Living Madison last week, the team worked with local health officials to review our heightened protocols. The officials applauded our expanded efforts not only with residents, but also the regular screening and PPE precautions we are taking with staff. We have no other confirmed cases of the coronavirus at Aegis Living Madison at this time.
Our infection control protocols and practices across all communities continue to meet or exceed the latest guidance from both the CDC and local health officials.
March 23, 2020 | 9:10 pm
March 23rd Update
As Washington state stands alongside California in instituting shelter in place, now is as important time as ever for us all to support one another and stay connected.
Our residents are enjoying their daily in-room activities, virtual visits with family and more. Listen to this story on KUOW to learn more about how we are keeping residents, engaged, comfortable and happy.
Residents and staff at our Aegis Living Marymoor community who tested positive for the coronavirus are recovering well and there are no new cases there at this time. Over the weekend, we learned that a staff member at our Aegis Living Madison community has tested positive. All residents at Aegis Living Madison are receiving health screenings twice a day, staff are being screened at the start of every shift and all are wearing personal protective equipment while working at the community. We are fortunate that no Madison residents are showing signs of illness at this time. In addition, a Medical Director who visits residents at our Granada Hills community in California, was confirmed positive for the coronavirus. All residents and staff who saw the doctor during his last visit on March 12th will continue to undergo thorough health screenings. At this time, no residents or staff at the community are showing signs of illness or have tested positive.
We remain closely aligned with the CDC and public health officials to ensure our infection control and sanitation protocols reflect the most up-to-date standards and guidelines across all communities. Protecting the well-being of our residents and staff remains our top priority.
March 20, 2020 | 5:46 pm
March 20th Update
While every day this week has brought new developments and updates around the coronavirus, residents and staff are starting to settle in and find some rhythm and calm, without losing sight of finding joy and fun in their days.
We rolled out another episode of Aegis Live, our new Aegis-produced online program. Today’s episode featured a duet by two talented music therapists singing a “Little Help from My Friends,” trivia, birthday celebrations and more. Residents are enjoying seeing the Life Enrichment team having fun and bantering on-camera.
With the mandated shelter in place in California, we know many of you may be wondering about our staff here at Aegis Living. We are fortunate to have a dedicated team that is committed to being onsite each day to provide residents with compassionate care and attention. We continue to implement close screenings for the health and well-being of our entire staff. No one will come to work if they aren’t feeling well or are showing any early symptoms of illness. We are also working to provide team members with schedule flexibility and childcare support during this time.
Aegis Living Marymoor welcomed back a resident from the hospital that previously tested positive for coronavirus but now tests negative. We are so grateful her health is improving, and she can return to the community and be with her husband again. We had two residents who went to the hospital for medical reasons this week test positive for coronavirus. They will remain there for treatment until they improve. Knowing how challenging these times can be, we’ve had a social worker onsite this week to provide additional support for our families. The community continues to navigate each day with grace and strength.
We remain connected with families through regular updates on our Family Link app, sharing photos and details on resident’s daily activities. Sharing these regular moments of joy help them feel comforted through the uncertain times.
March 18, 2020 | 5:08 pm
March 18th Update
With our California and Nevada communities now in voluntary community-wide isolation, we have all 32 communities fully aligned on this protective and preventative strategy for our residents and staff.
We are staying in lock step with the CDC and local health officials to ensure our protocols continue to reflect the latest best practices as we all continue to actively learn through this coronavirus pandemic.
Resident engagement and connection are top of the list each day. Our staff continues to make regular visits, we continue to connect residents with family and we have new digital programming in place. Tablet devices are being delivered to each community, preloaded with curated content (TED Talks, guided meditation, travelogues and more), music and other mentally stimulating apps.
Today, we also launched a new hosted entertainment show produced by Aegis Living that will be shared with residents as they remain in their rooms. It features segments on seated fitness, trivia, musical guests, a Price Is Right-style game and fun jokes and banter to entertain residents. We will continue to produce new episodes that entertain and stimulate the mind, body and spirit of our residents while they remain safely in their rooms.
Thank you to everyone who continues to support our team at Aegis Living Marymoor. Letters and notes continue to pour in from families and friends. They have created a Wall of Inspiration to showcase the wonderful support they continue to receive to inspire them each day.
Aegis Living Marymoor received the remaining resident tests taken by the CDC last week and all three tests were negative. A resident that was sent to the hospital for an unrelated issue last week was tested and confirmed positive; source of exposure is unknown. Sadly, the community also lost a resident that had tested positive for coronavirus. This resident had been on hospice and in declining health before the diagnosis and cause of passing is still being determined. Our hearts are heavy as we mourn their loss and our thoughts and prayers go out to their family.
There are no other reported cases of coronavirus in other Aegis communities.
March 16, 2020 | 7:06 pm
March 16th Update
As we watch local governments and businesses put more measures in place to protect the health and well-being of all, our continued efforts to protect residents and staff across our 32 communities are further reinforced.
All residents and staff are doing well and adjusting to our new “normal” as we continue voluntary isolation at all communities. We’re delivering delicious meals along with snacks and hydration options throughout the day. And residents are finding their favorite in-room activities – from art to music and even online fitness classes.
Those at Aegis Living Marymoor are on the mend. Team members diagnosed with coronavirus are recovering well and our residents who were diagnosed continue to improve with each passing day. No other Washington community has reported cases of coronavirus.
California and Nevada
Knowing how important prevention continues to be, we have decided to place all California and Nevada communities in voluntary community-wide isolation, as we did in Washington last week. This will go into effect tomorrow. This includes:
- No visitors, including family, will be allowed into the community. Exceptions will of course be made for essential visits, including end-of-life situations.
- All residents will remain in their apartments, avoiding any common spaces and interaction with other residents. We are bringing meals, snacks and in-room activities to residents each day – whether it be a Skype visit with family, daily activity packets, live music from the hallways or trying out some of the new digital entertainment programs.
- In addition to closely monitoring all residents for signs of illness, we are checking their temperatures and oxygen saturation daily. We are also checking temperatures for all staff members and anyone who enters the community for what has been deemed an essential visit.
We have no reported cases of coronavirus in California or Nevada.
March 13, 2020 | 4:52 pm
March 13th Update
Every day, even hour brings new updates on coronavirus. Today, as the President proclaimed a national emergency and elevated our country’s response to coronavirus, we remain vigilant and confident that we are doing everything possible to limit infection and keep our residents and staff healthy.
We implemented our first day of our voluntary community-wide isolation at all Washington communities. Everyone is adjusting well with in-room dining, frequent visits from our care staff, and customized daily activities provided directly to residents by our Life Enrichment team. Knowing how important frequent communication is, we’re working closely with residents and their loves ones to connect by phone or video link.
We are checking our residents and staff vitals daily, including temperatures and oxygen saturation levels. As is our standard practice, if any resident exhibits symptoms or other signs of illness, we will quickly get them the medical attention they need.
A topic we know continues to be on your mind is how it’s decided if residents are tested. The Department of Health and the CDC ask that testing for residents originates through their primary care physicians. We will continue to work with residents and families to support testing, as needed.
We continue to support Aegis Living of Marymoor, our only community with confirmed cases of the coronavirus. We are providing this community with additional staff and resources and closely following guidance provided by the CDC and public health officials. We are monitoring residents and staff and have tested a number selected by the CDC per their guidelines. To date, we have seven residents that tested negative and eleven that tested positive for coronavirus. All are currently in the community and doing well. We also had three test staff members test positive with all of them recovering at home.
No other Washington community has reported cases of coronavirus.
California and Nevada
Our California and Nevada communities continue to limit non-essential community visits and residents are doing well and having fun with new programs and Life Enrichment activities.
Our guidelines on re-admissions for residents returning from the hospital or another place of care have evolved to prioritize resident safety. For any resident that needs to be sent out of the community for medical treatment (e.g. doctor’s offices, urgent care, hospitals, skilled nursing facilities or other medical facilities,) they will be required to complete a 14-day isolation in their apartment upon return to the community. Any resident in isolation can expect special attention from our staff, including meals and activity packets delivered to their room and frequent visits from our care team.
We have no reported cases of coronavirus in California or Nevada.
March 12, 2020 | 7:04 pm
March 12th Update
We continue with our urgent response to the coronavirus and have put in place some additional efforts to continue to keep residents safe. At this time, these additional protocols apply to Washington communities only.
Starting tomorrow, we will be enacting a voluntary community-wide isolation policy at all of our Washington communities. The voluntary isolation will last a minimum of two-weeks and may be extended based on what we learn from our public health officials and the CDC in the coming days and weeks.
We know this practice is one of the most effective ways to safeguard our residents. Locally we have seen school districts, events and even workplaces closed to promote social distancing. Taking this next level of precaution helps further protect us all from the spread of coronavirus.
Here are the changes that will go in affect tomorrow, March 13th:
- No visitors, including family, will be allowed into the community. Exceptions will of course be made for essential visits, including end-of-life situations. Families should reach out if they believe a visit is essential.
- All residents will remain in their apartments, avoiding any common spaces and interaction with other residents. We will bring meals directly to resident’s apartments and ensure everyone stays hydrated and has the nutrition they want and need throughout the day. The dining and food areas will be closed.
- In addition to closely monitoring all residents for signs of illness, we are checking their temperatures and oxygen saturation daily. We are also checking temperatures for all staff members and anyone who enters the community for what has been deemed an essential visit.
- We are providing in-room activities and will continue to bring fun to residents each day – whether it be a Skype visit with family, daily activity packets, live music from the hallways or trying out some of the new digital entertainment programs we are launching.
We continue to support our Aegis Living Marymoor community as they manage active cases of coronavirus. We worked with the CDC to proactively test residents as selected according to CDC guidelines; initial results confirm seven negative and eight new positive resident cases. The CDC has validated that our procedures are well above standards and while it’s difficult to have residents affected directly, the team is confident we have the best protocols and practices in place for all. This is a challenging time for all impacted at the community and we continue to provide love and support to families, residents and staff.
California and Nevada continue to limit non-essential community visits and have put in place additional precautionary measures.
As of today, no other Aegis Living communities have any confirmed cases of coronavirus.
March 11, 2020 | 6:57 pm
March 11th Update
We are tracking closely the changing landscape we all are experiencing with the worldwide outbreak of COVID-19. It requires us all to be nimble and responsive. See below for the latest updates on communities
Yesterday, Washington Governor Jay Inslee and the Department of Health announced new guidelines for senior care and assisted living facilities. We are pleased to report that we need very few changes to our current policies, which meet or exceed the State’s new protocols.
While we have already asked families to refrain from non-essential visits, the new rules require that only one adult may visit a resident each day. We understand it can be difficult to limit the time family spends together, but this remains critical to our efforts to protect your loved one, and all of our residents from infection. We will continue to use our sign-in system, Accushield, to track resident visitors each day. We ask that you help us follow this protocol and refrain from all non-essential visits, and if a visit is essential, only have one adult family member visit per day. Any essential visits will need to take place in the resident’s room, rather than common areas.
We continue to ensure appropriate social distancing with our daily life enrichment activities and during mealtimes for residents. We remain vigilant in our sanitation practices throughout the community and in enlisting daily more stringent monitoring of our residents.
Diligently monitoring of our staff for their health and wellbeing also remains a top priority. As part of the new guidelines, each member of our staff is participating in daily health screenings, and they continue to wear personal protective equipment when appropriate with residents.
We have no new reported cases of coronavirus. Aegis Living Marymoor remains the single Aegis community in full isolation given their three confirmed cases of the coronavirus. They are working closely with the CDC and local health officials to support and protect the residents and staff members through our enhanced safety protocols that focus on fervent sanitation and closely watching the health and wellness of all in the community.
California and Nevada
As noted in our update yesterday, we are asking all family members to reconsider visiting their Aegis Living community and refrain from taking residents offsite while also implementing several other precautionary measures.
Aegis Living has no reported cases of coronavirus in California or Nevada.
The importance of holistic care
As always, we are looking at new ways we can care for each resident holistically, especially during this time. Our culinary team has been hard at work to provide immune-boosting and nourishing foods and drinks. We are adding a new bone broth soup to the menu, and we are encouraging residents to drink our signature ginger tea. We are developing new digitally-based activities and fun programs to keep residents active and connected while practicing social distancing. More to come soon on these!
Our thoughts and prayers remain with our families, staff and residents impacted, as well as the many impacted by the virus across the nation.
March 10, 2020 | 7:05 pm
March 10th Update
While California may not be experiencing the same growth in confirmed cases as Washington state, we know how important it is to be proactive. Out of an abundance of caution, we are putting in place some additional infection prevention measures to further protect our residents and staff in California.
We are asking all family members to reconsider visiting their Aegis Living community and refrain from taking residents offsite at this time. We know how important regular communication is with loved ones and we will continue to connect families via phone or video link and continue to share updates and photos over our Family Link system.
As always, our staff is committed to engagement with each resident to be sure they receive both the care and connection they need – from their favorite activities to dining with their friends to enjoying spring sunshine outdoors.
In addition to limiting visitors, we are taking the following precautions for residents and staff. We will:
- Have two seatings at each meal to create greater distance between dining residents while continuing to allow everyone to enjoy socialization at mealtime.
- Ask outside vendors, entertainers and select service providers like salon and massage therapists not to enter the community.
- Continue to encourage daily outdoor activity; we will not take outings on the Community buses for the time being.
- Continue to screen all outside healthcare providers based on our protocol and they must wear personal protective equipment when engaging with residents.
- Continue our advanced, daily disinfection procedures and are prepared with extra supplies and resources for our communities should we need them.
In Washington, we continue to limit non-essential visits to our communities and have one community currently in isolation due to three confirmed cases of coronavirus; one resident and two staff members at Aegis Living Marymoor were diagnosed over the last few days. We are working alongside the Centers for Disease Control and Prevention and they have expressed that our protocols and practices are well above standard. The Marymoor team has done an amazing job and we remain committed to supporting them, our residents and the families.
Thank you for your support as we actively work to protect our residents and staff. If you have questions or need more information, don’t hesitate to reach out.
March 9, 2020 | 5:34 pm
March 9th Update
Aegis Living Friends:
We remain committed to keeping you updated on our communities, residents and staff, and the efforts we are taking to protect all in our care from coronavirus. Our goal is to communicate often and answer questions we know must be arising for you.
We learned late yesterday, March 9th, that a resident at Aegis Living Marymoor (Redmond, Wash.) has been diagnosed with COVID-19. This is the first and only resident at Aegis Living Marymoor with a confirmed case of coronavirus.
The resident was being treated for what was believed to be an unrelated condition at a local hospital last Thursday, March 5th. As a precaution, this resident was tested for COVID-19 by the hospital. Per our company protocols and practices, this resident was placed in isolation upon return from the hospital Thursday evening and remained in isolation until they returned to the hospital yesterday for treatment.
We continue to work closely with local public health authorities and the Centers for Disease Control and Prevention (CDC). The CDC visited the Marymoor community today to provide the staff additional support and training specific to COVID-19. We are also coordinating with the CDC to provide precautionary testing to residents to ensure we are taking every step necessary to keep them safe.
Our entire team is focused on doing all we can to continue protecting the health and safety for all:
- At Aegis Living Marymoor, we will maintain our community-wide isolation and vigilance with infection control and sanitation practices, meeting or exceeding current CDC recommendations for COVID-19.
- In all other Washington communities, we are continuing to strictly limit non-essential visits and follow the heightened infection control and sanitation protocols we already have in place.
We have no other confirmed cases at any other communities. We are happy to report that residents are doing well and we are keeping spirits high – enjoying their favorite activities, singing their favorite songs and eating delicious meals – with our team by their sides.
We continue to keep all of those affected by coronavirus in our thoughts and prayers. This is no doubt a challenging time for all.
March 7, 2020 | 9:46 am
As we have shared, over the last two weeks, we have employed a number of heightened protective measures in an effort to keep our residents and staff safe amidst the increasing risk of coronavirus in our region.
Overnight we learned that one of our Aegis Living Marymoor staff members in Washington has been diagnosed with coronavirus.
The staff member went home ill seven days ago (Friday, February 28) and has not been in the Marymoor community since that time. The staff member has not worked in any other Aegis Living communities. Upon learning about this diagnosis, we immediately initiated our company protocol for managing the coronavirus and have begun a community-wide isolation at Aegis Living Marymoor.
As we have for the last several days, we will continue to limit non-essential visits across ALL of our WA communities and follow the enhanced infection control and sanitation practices we put in place in all Aegis Living communities to do everything we can to continue protecting the health and safety of our residents and staff.
March 6, 2020 | 9:06 am
Update for Aegis Living Friends
For all of us, the last few days have been unsettling as we see more confirmed coronavirus cases across the country and along the west coast, especially among older adults. Our thoughts and prayers are with all those who have been directly impacted.
As we have communicated over the last several days, we have exercised an abundance of caution and put in place heightened measures to protect residents living in our communities and staff.
We have been working closely with our local health authorities and tracking updated Centers for Disease Control and Prevention (CDC) recommendations, specifically those focused on protecting seniors. Based on what we have learned, we have decided to take the next precautionary step and limit non-essential visits to our Washington state communities. While we have no identified coronavirus cases at any Aegis Living community, we are initiating this policy voluntarily to enhance the protection of our residents and staff.
As we continue our prevention efforts, we are counting on you to assist us in maintaining healthy community environments. We respectfully ask all individuals coming for non-essential reasons, including family members, to refrain from visiting the community at this time. To further protect the integrity of this approach, we ask that you not take any residents out of the community for any reason that is not essential to their health. In addition, we have amended a few other practices to further promote resident safety:
- We are revising dining meal times to serve smaller groups of residents while still allowing residents to enjoy mealtime together.
- We will continue to host activities residents enjoy daily with our staff while limiting outside vendors.
- We will continue promoting outdoor activity on our community grounds, but restrict outings on our buses.
We continue our advanced, daily disinfection procedures and are prepared with extra supplies and resources for our communities should we need them.
It is a great privilege to serve our residents and we will continue to work diligently to promote their health and safety. Despite the concern we all have, our residents and staff are enjoying activities together, eating delicious meals and spirits remain high. We strive to keep that joy and happiness alive through the good times and the tough times and are so proud of the staff that achieve our ambition every day.
Be well everyone.
March 5, 2020 | 10:41 am
Dear Residents, Family Members and Neighbors
Like you, we are closely tracking the spread of coronavirus on the U.S, West Coast. As we continue to navigate this critical issue, we are committed to providing you with timely updates on what we are doing to protect the safety and well-being of our residents, families and staff.
Aegis Living has long established infection control protocols and sanitation practices to protect against the spread of infectious illnesses – especially during the winter months/flu season. Guided by specific recommendations from the Centers for Disease Control and other medical sources, we have enhanced these protocols and practices throughout ALL Aegis Living communities. Our primary focus is on mitigating the risk of infection. We are additionally prepared to implement a safe and comprehensive containment plan in the event that any of our residents or staff become infected with the coronavirus.
A few key actions we are taking:
- Increased monitoring and screening: All visitors and vendors must check-in with our concierge. Individuals who present with any signs of illness will not be allowed into the community and we have specific guidance in place for anyone who has been in an environment where coronavirus has been confirmed.
- Enhanced disinfection procedures: We have implemented frequent, daily disinfection procedures of high-touch surfaces and common areas, community-wide preventative cleaning, and have ensured we have more than adequate supplies for hygiene, frequent disinfecting and preventative cleaning for the mid to long-term.
- Emergency preparedness: We have emergency preparedness supplies for the community, including disposable and washable protective wear, approved cleaning agents per the CDC for Covid-19, disposable dishware, and food to feed both residents and staff for an extended period of time should we need it.
- Vendor/service provider coordination: We are working with our Aegis vendors and outside service providers to ensure they are using the same standards when determining whether they should be working in a community. If they have had any reason to suspect exposure or are symptomatic of illness, we will ask them not to work in or visit the community – well before they arrive in that community.
- Meetings/events management: We have made the decision to cancel events and meetings (both in our communities and in the Stan Head Cultural Center) that involve groups from the outside. While we realize this is inconvenient for some, we think it is critical to limiting resident exposure.
We continue to pay extra close attention to anyone with symptoms— whether it be residents, staff, or visitors. This is where we need your support as we proactively work to prevent exposure to our residents.
- If you have knowingly been exposed to coronavirus, do not visit the community and contact your healthcare provider immediately to be evaluated.
- As is always the case, if you have any symptoms of illness, including coughing or sneezing, please do not visit the community. We are happy to help connect you to your loved one via phone or video link. We understand how hard it is to be away from them if you are not well and appreciate your support in keeping your loved one and the other residents healthy.
- If you have traveled outside of the United States within the past 30 days or have been in physical contact with anyone who has, please postpone your visit to the community until you speak to a General Manager.
We appreciate your continued support as we navigate this critical issue.
– Your Aegis Living Team
March 3, 2020 | 11:23 am
Reminders: How you can help protect yourself and others
Symptoms of the coronavirus include fever, cough, and shortness of breath. Patients reportedly have mild to severe respiratory illness. If you or a family member is sick, please stay home and away from others and seek medical attention. If you have come into direct contact with someone who is ill with the symptoms listed above, or have a heightened concern that you or any member of your family has been directly exposed to the virus, please seek medical attention and stay home.
To reinforce good hygiene you can take these preventive actions:
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid touching your eyes, nose or mouth.
- Avoid close contact with people who are sick.
- Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
- Clean and disinfect objects and surfaces.
- Stay at home and away from others if you are feeling ill.
People who are at higher risk of illness may want to consider other ways to lower their risk of infection, such as limiting contact with crowds. This includes people age 60 and older, those with underlying health conditions such as heart or lung disease, and those who are immune compromised. Individuals with underlying health issues should talk to their healthcare provider to develop a plan based on their specific health conditions.
We strongly urge anyone who has traveled or plans to travel out of the country to closely review the CDC’s Travel Health Notices page, which provides daily Department of State Safety and Security Alerts including warning levels for each country indicated. As of Monday, March 3, countries under “Warning Level 3: Avoid Nonessential Travel” due to coronavirus outbreaks or breakdown of health care infrastructure are: China (currently not including Hong Kong, Macau, or the Island of Taiwan), South Korea, Italy, Iran, and Venezuela.
If you have recently traveled to any of these countries, you should contact your family doctor and/or the state public health/department of health for additional guidance.
Looking for more information?
Please remember, viruses don’t discriminate and neither does Aegis. At Aegis Living, we do not tolerate any kind of discrimination, including race-based or any other discrimination surrounding COVID-19. This CDC resource is a great reference for more information and guidance.
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