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Finding the best staff to care for your loved one

Posted by Marc Nowak

Aegis Living staff group photo at 2012 Alzheimer's Walk

Who is really caring for your mom or dad on a daily basis? We know that moving your parent into an assisting living community can be a difficult decision. It can be stressful for not only your parent moving into a new situation, but for you as the adult child.   You want to make sure there is someone caring for you parent who is respectful, attentive, affectionate, and kind.   You want someone who has strong skills but can comfort with a hug or a warm smile. These are the same qualities that we carefully screen for when we hire our care staff at Aegis Living.

In all positions that we hire for, we take extreme care that they meet the high standards that we have set as a company.   We only hire 9’s and 10’s on the high end of the scale of skill sets from our field of applicants.   We specifically hire for individuals who have a high emotional IQ, as well as their superior skills and experience.   In our industry, it is so important to hire a “people person” who can connect with and cherish our residents. To achieve this, we use group interviews with multiple candidates at one time to judge how they interact with each other and their level of compassion and cooperation.

By using a strict hiring criteria across all communities, for our corporate staff, and leadership roles, we have one of the lowest turnover rates in our industry. We value the importance of quality and consistency in our staff who care for your parent. We know your parents rely on these individuals and take comfort in these relationships. We have created a culture of rewarding employees for their long term dedication with clear career opportunities to progress within the company and financial rewards.

Our staff find their work to be personally rewarding and we want to support them any way that we can. We have consistently had one of the highest ratings on Glassdoor.com, an independent employee job review site that is powered by the feedback of those who work or have worked in our company.   We were voted “Best Place to Work” for four years by Puget Sound Business Journal and “Best Family Owned Business” by Seattle Business Magazine in 2015. And we were ranked #3 out of 321 business in the Seattle area by King5 Evening Magazine.   These awards means so much to us as a company because these were awarded based on the satisfaction, feedback, and votes by our employees.

Whether your loved one lives at an Aegis Living community or another assisted living facility, we wanted to give you a few questions to consider as you review and meet the staff at a senior living community:

  • What is the ratio for staff to resident?
  • What kind of training and experience do the staff possess? Do they receive continue training?
  • How many are on staff overnight?
  • Does the staff administer medicine?   What is that process like?
  • Is there a nurse on staff?   Are they available 24/7?
  • How do the staff interact with the residents?   Are they kind, patent and helpful?
  • Do residents respond positively toward the staff?
  • If you were to stop by unannounced, would you find the same positive interaction with staff and residents?

The warmth and dedication of a staff is something that needs to be experienced in person.   Take a tour, ask questions, and observe when looking for a senior living community.   We welcome you to tour one of our communities for your needs, contact us today.